503-233-0300 • Monday – Friday • 9AM – 5PM • 24/7 emergency response

Click Here.  Start typing the name of your association, wait couple of seconds, then click on the association name from the drop down list.  Fill in your CMI account number from your account statement or coupon book. Click the Make Payment button. Click on the Forgot Your Password? link.  Fill in your user ID then click submit. You will be asked to answer one of your security questions. Please type in the answer and click Submit. If you have entered a valid user ID and correct answer, the next screen will let you reset your password.

If you get the “Your answer was incorrect. Please try again.” error and you are certain the answer to the security question was correct, you may have entered the wrong user ID.  The system will NOT tell you if you entered an invalid user ID. Therefore, we recommend if you get this error to use the Forgot Your User ID? link first to verify your user ID, and then use the Forgot Your Password? link to reset your password.  If you continue to receive the error, please contact

[email protected] or call Accounts Receivable at 503-233-0300 and we can help you.