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Resale FAQ’s

What reports and payment options are available?

If you are trying to buy or sell your home and require the association documents, please see:

Resale Report – This report contains information for the buyer and payoff information for the Title company. This report includes a complete set of current association documents. The report also meets the criteria Washington has for Resale Certificates. Make sure you work with the Title company and you have a buyer when ordering this report.

Community Association Documents – This report includes only a set of current association documents. This report should be ordered if an owner or realtor needs the association documents for an upcoming sale, or if an owner has lost their documents or need the most current ones. No other information is provided.

If you trying to refinance or purchase a home through a mortgage broker or bank, please order:
Lender Report – This report is used by banks and mortgage companies when preparing a loan or completing a questionnaire. It contains specific information relating to an association, including all information required by Fannie Mae and Freddie Mac. This report can only be ordered by a lender.

If you are with a title company or settlement company closing on a refinance or sale and need current account balance, please see:
Escrow Report – This report is needed by title and escrow companies. This report shows settlement information for an account that is closing due to the transfer of title.

Assessment Certificate – This report is used when refinancing a mortgage or to get the information to pay any current balances on an account. It shows just the current balance due to the association, if any. No other documents are included.

What payment options are there?

Please note that all reports that require advanced payment must be paid with either card or check.

Once logged into CondoCerts you will be able to see report types and costs associated with each report.

Why is there a cost for this service?

The HOA does not pay CMI for assisting homeowners and their lenders when they are selling, refinancing and/or buying a home. CMI provides this service directly to the owner or lender. CMI maintains the website and processes all orders through CondoCerts, a web-based service that CMI subscribes to. Costs for this service are charged to the requester.

How do I order a title demand?

Please order the escrow report or assessment covenant report (refinance report) for any pay off information for the HOA fees. Please click on the below link and place your order online.

Real Estate Resources

I am a seller or agent of the seller and my buyer needs association documents. How do I get them?

There are two options:

With the Association Web Portal the current owner can obtain documents for no additional costs. The Web Portal can be accessed at https://portal.communitymgt.com. The login will be your email, and the site has a link to reset your password if needed. It is likely that the documents you need will be posted on this site.
To request the documents delivered, you will need to place an order through CondoCerts. There you can order the Community Association Documents Packet to obtain only association documents or the Resale Certificate, which contains payoff information for the Title company and the association documents.

Do I have to pay in advance?

Yes, for Resale, Community Association Documents, Lender Report and Assessment Certificates. No, for Escrow Reports- escrow reports can be paid at closing.

Resale, Community Association Documents, Lender Report and Assessment Certificates must be paid in advance before the order can be processed. Payment options will be listed when placing the order through CondoCerts.

Escrow Reports may be paid at closing.

I’ve already ordered a Lender Report, and now I need a condo cert form filled out by CMI, how do I add it?

There will be options on CondoCerts to update the orders you have already placed so you can pay for the addition form. If you need assistance, please contact CondoCerts Tech Support at 800-310-6552.

How do I cancel my request?

There will be options on CondoCerts to request the cancellation of an order you have already placed. If you need assistance, please contact CondoCerts Tech Support at 800-310-6552.

How do I order an update to my title demand?

We provide unlimited updates on the Escrow Report for up to 90 days, without an additional cost. If you require an update to the report, there will be options on CondoCerts. If you need assistance, please contact CondoCerts Tech Support at 800-310-6552.

I’m an appraiser, where do I find association information?

Please contact Spencer Corwin, [email protected] or 503-233-0300, with your questions.

testimonials

“The property management team is unbelievably responsive and helpful. We really appreciate them!” - Kimberly G.

“My experience with Community Management Inc has been completely positive. I have moved several times in my life and this has been by far the easiest and most responsive management firm I've come in contact with. They were helpful while I was considering my purchase and trying to collect information and have also helped with any questions or concerns as a new resident. I have found them to be very prompt, responsive and professional. This is the best management company I've experienced in the past several years of condo association living.” - Carolyn W.

“CMI manages the building in which my business is and they are great. They are friendly, attentive, and our HOA dues aren't high so they must be reasonable.” — Erica L.

“CMI's support for Benson Towers has been outstanding. I've experienced other HOA's over the years and CMI’s professionalism, communication and focus on security has been nothing short of stellar. Thank you for all that you do!” - Frank S.

“I’m writing to let you know that residents have approached me recently with some common observations: appreciation for how well our custodial crew is taking care of our building and how responsive CMI and the Board have been during the pandemic. I thought everyone should know how appreciative our residents are, especially in these unprecedented times.” - Vicki B.

“Being a condo management company for a condo HOA is not an easy job, condos have diverse sets of owners all with very distinct needs, so you cannot make everyone happy. CMI tries. I've worked with several Oregon condo management companies, for the size of communities it serves, I would readily choose CMI over its competitors. CMI was professional throughout multiple big community issues in our association, always ready to serve, no matter changes in HOA boards or HOA directions. They were quick to adjust. They were standout in helping contact owners during an late hour gas emergency. I particularly appreciate their web portal meets everyday owner needs. When looking at reviews, it's hard to separate decisions of association boards from their association management company. CMI and its team, new or old, are consistently kind, consistent, hardworking, and knowledgeable. I would recommend any association consider working with them.” - Christopher C.

“Community Management, Inc. (CMI) has been managing our assn. for two years now and they have done a fantastic job! It's hard to find a company with their experience and skills; when you do, I don't mind paying a little more to keep the excellent expertise that they provide. There are always penny pincher owners in an association, but you get what you pay for, like invoices not being paid and budgets that aren't followed -- it can be a real nightmare!! I never heard of CMI until I started a mission to locate a new management company -- they stood out with with outstanding reviews. Plus the people are extraordinarily nice and they managed a terrific conversion that resulted in a far better accounting system post-conversion. I highly recommend CMI!
Posted by a CPA with over 30 years experience.” - Sandy B.

Resale FAQ’s

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